---
title: Civic Technology Tools
date: 2025-12-27
summary: Tools for government transparency, freedom of information, and citizen engagement. When communities can easily access public information and report local issues, democracy becomes more than just voting.
draft: True
featureImageCaption: "Photo by [Nayeli Dalton](https://unsplash.com/@nayelidalt0n) on [Unsplash](https://unsplash.com/photos/EZ_eKLbhe6c) (Unsplash License)"
---

Democracy shouldn't be something that happens to you once every few years. It should be an ongoing relationship between citizens and the institutions that serve them.

But traditional civic participation has significant barriers. Freedom of information requests require knowing which agency to contact and navigating bureaucratic processes. Reporting local problems means figuring out which department handles what. Tracking what elected officials actually do requires time most people don't have.

Civic technology tools lower these barriers, making it easier for ordinary citizens to access public information, report problems, and participate in governance.

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## Why This Matters for Communities

### Government Accountability

Civic tech creates mechanisms for citizens to monitor government actions, spending, and decision-making. When government activities are visible, officials are more likely to act in the public interest.

Technology lowers the barriers to holding institutions accountable. What once required lawyers and journalists can now be done by ordinary citizens.

### Citizen Engagement

Traditional civic participation—attending town halls, writing to representatives—has significant barriers: time, knowledge, access. Civic tech tools democratize engagement by making it easier to report problems, request information, and participate in decisions.

These tools transform passive citizens into active participants in their communities.

### Bridging the Gap

Many people feel disconnected from government. Civic tech creates practical touchpoints. When citizens can easily report a pothole and see it fixed, or request information and receive it, trust in institutions grows.

Small wins—a fixed streetlight, an answered FOI request—demonstrate that participation works.

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## Real-World Impact

### Alaveteli: Making FOI Accessible

Alaveteli is a platform for making and publishing freedom of information requests. Users submit requests through the platform, which tracks responses and publishes everything publicly.

**Impact**: 25+ country deployments worldwide. WhatDoTheyKnow (UK) alone has processed 800,000+ requests.

**How transparency multiplies**: When one person's FOI request is published, everyone benefits. Others don't need to re-request the same information. Journalists find stories by browsing requests. Researchers study government behavior at scale. Agencies feel pressure to respond properly.

### FixMyStreet: Empowering Local Problem-Solving

FixMyStreet allows citizens to report local problems—potholes, broken streetlights, graffiti—to the responsible authority. Reports include location, photos, and descriptions, and are tracked publicly.

**Impact**: 40+ country implementations. 2 million+ reports in the UK alone. Used by 150+ UK local councils.

**How it transforms communities**:
- **Removes knowledge barriers**: Citizens don't need to know which department handles what
- **Creates accountability**: Public reports mean councils can't ignore problems
- **Builds evidence**: Patterns reveal systematic issues
- **Celebrates fixes**: Showing resolved problems demonstrates participation works

### mySociety: Two Decades of Civic Innovation

mySociety is the UK organization that created Alaveteli and FixMyStreet, along with other civic tools like TheyWorkForYou (parliamentary monitoring) and WriteToThem (contacting representatives).

**Impact**: Tools used in 40+ countries. Tens of millions of civic actions enabled over 20+ years.

**The mySociety model**: Build tools that solve real problems people face when engaging with government. Make them open source so they can be adapted worldwide. Research what works and share findings freely.

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## The Freedom of Information Revolution

### Before Civic Tech

- FOI requests required knowing which agency to contact
- Requests were made by mail or in person
- Responses were often delayed, denied, or buried in bureaucracy
- Only journalists, lawyers, and determined activists could navigate the system

### After Civic Tech

- Platforms guide users through the request process
- Requests and responses are published online for everyone
- Patterns of government responsiveness become visible
- One person's successful request benefits everyone

### The Multiplier Effect

When FOI requests are made public:
- Others don't need to re-request the same information
- Journalists can find stories by browsing requests
- Researchers can study government behavior at scale
- Government agencies feel pressure to respond properly

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## Open Source Options

| Project | Description |
|:--------|:------------|
| [Alaveteli](https://alaveteli.org) | Platform for making and publishing freedom of information requests. <br><small>📊 25+ countries, 800K+ requests (UK alone).</small> <br><small>📦 [GitHub](https://github.com/mysociety/alaveteli) · AGPL-3.0</small> |
| [FixMyStreet](https://fixmystreet.org) | Report local problems to authorities with location and photos. <br><small>📊 40+ countries, 2M+ reports (UK), 150+ councils.</small> <br><small>📦 [GitHub](https://github.com/mysociety/fixmystreet) · AGPL-3.0</small> |
| [mySociety](https://www.mysociety.org) | Organization behind Alaveteli, FixMyStreet, and other civic tools. <br><small>📊 40+ countries, 20+ years of civic tech development.</small> <br><small>📦 [GitHub](https://github.com/mysociety) · Various</small> |

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## How Communities Can Use These Tools

### For Individual Citizens

**Start simple**:
1. Report a local problem using FixMyStreet—experience the satisfaction of civic participation
2. Make an FOI request about something you're curious about—local spending, meeting minutes, environmental data
3. Follow up and share what you learn with neighbors

**Build the habit**:
- Check your local council's website for participation opportunities
- Subscribe to planning notifications for your area
- Use tools like TheyWorkForYou to track what your representatives are doing

### For Community Groups

**Organize around issues**:
- Use FixMyStreet data to identify patterns (which neighborhoods get neglected?)
- Coordinate FOI requests to build comprehensive pictures of government activity
- Share findings through community newsletters, social media, local press

**Build local capacity**:
- Host workshops teaching neighbors how to use civic tech tools
- Create guides specific to your local government's processes
- Celebrate wins publicly to encourage more participation

### For Local Governments

**Embrace transparency**:
- Adopt open-source civic tech platforms
- Publish data proactively
- Respond promptly and fully to information requests

**Engage authentically**:
- Use participatory budgeting to give citizens real power
- Create feedback loops so citizens see their input matters
- Celebrate civic participation as a strength, not a burden

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## The Bigger Picture

Civic tech is democracy infrastructure for the digital age. These tools give ordinary people practical power to:
- **Access information** that was previously buried in bureaucracy
- **Report problems** without navigating confusing government structures
- **Track accountability** of elected officials and institutions
- **Participate meaningfully** in decisions that affect their lives

The tools are proven—they work in dozens of countries, enabling millions of civic actions. They're open source—communities can adapt them to local needs and contexts.

Democracy is a practice, not just an event. Civic tech tools help communities practice it every day.
